Verbal communication skills refer to the way you relay a message through talking. This can include speaking full sentences or making sounds like sighs or gasps. The primary goal of effective verbal communication skills is to use language to convey information clearly to others.

There are a number of tools and techniques that you can use to improve the effectiveness of your verbal communication. These include reinforcement, reflection, clarification, and questioning. Reinforcement is the use of encouraging words alongside non-verbal gestures such as head nods, a warm facial expression and maintaining eye contact.